Welcome to the Chenango County Department of Social Services
Main Offices and Administration Building Print E-mail

Home Energy Assistance Program (HEAP)
HEAP is a federally funded program for income eligible households. HEAP provides financial assistance to low-income households in meeting their energy needs. Eligibility is based on household income and housing situation. The HEAP program is comprised of a Regular and Emergency Benefits. HEAP program guidelines, benefit levels and operational timeframes are established by the New York State Office of Temporary and Disability Assistance ( OTDA).

This year, the regular program will open on November 18th and run through February 1st 2014. Emergency HEAP opens January 2nd, 2014 and ends March 17th, 2014. Information about HEAP can be found here on this site or on OTDA’s website http://otda.ny.gov/programs/.

5 Court Street and 14 West Park Place

Annex-5CourtStreet.jpgNorwich, NY 13815

Hours: 8:30AM - 5:00PM (Monday - Friday)

Phone: 607.337.1500
Toll Free: 877.337.1501
Fax: 607.337-1525




Thank you for visiting our site. If you do not find what you are looking for please e-mail, call or visit us so that we may assist you.


If the Agency is closed and you are in need of immediate assistance outside of normal business hours, please call the Chenango County Sheriff's Department at 607.334.2000, and request to have the on-call caseworker contact you.

Section Overviews
Main Menu:

Our main menu contains the primary links for navigating around our site.


Our programs menu contains quick links to the various programs we offer.


The resource menu contains quick links to frequently used application downloads and external resources for further information about various programs.

This site has been created to allow the public to find out more information about our available programs. Please look around and let us know what we can do to improve your experience with us.